Refund & Cancellation Policy

Effective date: November 10, 2026

Trial

New customers on the Beginner and Starter plans can try SyncMesa for 7 days for a one-time fee of $0.99. Intermediate and Pro have no trial: their monthly price is charged when you sign up and every month after that. The trial fee is not refundable. If you don't cancel before the trial ends, your plan's monthly price is charged automatically on day 7 and every month after that. You'll see the exact plan price and the date of the first charge before you pay.

Cancelling

You can cancel at any time from your account (Billing → Cancel plan), or by emailing support@syncmesa.com. If you cancel during the trial, you won't be charged again. If you cancel after the trial, your plan stays active until the end of the month you've already paid for, and it won't renew.

Refunds

• Forgot to cancel your trial? If you email us within 7 days of your first monthly charge and haven't used the service since that charge, we'll refund it in full.
• Monthly charges after that are not refunded for partial months, but cancelling stops all future charges.
• Billing mistakes, such as a duplicate charge or being charged after you cancelled, are always refunded in full.

Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank.

Your listings when your plan ends

When your plan ends, whether you cancel (including during the trial), your payment fails and isn't fixed, or you don't continue after the trial, SyncMesa ends the eBay listings it created or manages on your connected eBay accounts 24 hours after your access ends. If you restart your plan before then, nothing is ended. Ended listings are not restored; you can relist them yourself or with SyncMesa if you come back.

After that, we delete the eBay authorisation we stored for your account.

One trial per customer

The trial is available once per person, payment card, email address and eBay store. A card that has already been used for a SyncMesa trial is charged the plan price immediately instead of starting a new trial, and we may close accounts created to get repeat trials.

Contact

Questions about a charge? Email support@syncmesa.com and we'll reply within 2 business days. Please contact us before opening a dispute with your bank. We'll usually sort it out faster.

SyncMesa is operated by Soleil Creations LLC, a Florida limited liability company.