Privacy Policy
Effective date: November 10, 2026
This policy explains what information Soleil Creations LLC ("SyncMesa", "we") collects when you use the SyncMesa website, dashboard, browser extension and mobile app, how we use it, and your choices. Contact: support@syncmesa.com.
1. Information we collect
| Information | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email, password (stored hashed) | You, at sign-up |
| Marketplace connections | Access and refresh tokens for eBay, Shopify, WooCommerce and other platforms you connect; your marketplace user ID | The platform, when you approve the connection |
| Product and listing data | Product titles, photos, prices, stock, variants, listing IDs, sync history | Your browser extension or app, supplier APIs you connect, and the marketplaces |
| Settings | Markup, quantities, categories, screening options | You |
| Billing | Plan, invoices, payment status | Our payment processor. We do not store full card numbers |
| Technical data | IP address, browser and device type, logs of requests and errors | Automatically, when you use the Service |
| Terms acceptance | The version you accepted, when, your IP address and browser | Automatically, at sign-up |
| Support messages | Emails and messages you send us | You |
What the browser extension and app do: they load the supplier pages you choose, in your own browser or phone, and send the product information from those pages (prices, stock, variants, photos, delivery details) to your SyncMesa account. They check locally whether you are signed in to a supplier site, but they do not send your passwords or browsing history to us, and they do not read pages unrelated to the Service.
2. How we use it
- To provide the Service: create and update your listings, sync prices and stock, run screening and clean-up tools.
- To keep your account and our systems secure, and to detect abuse.
- To fix problems and improve the Service.
- To bill you and send account, security and service messages.
- To meet legal obligations and enforce our Terms.
We do not sell your personal information, and we do not use your product or listing data to compete with you.
3. Who we share it with
- The platforms you connect, such as eBay, Shopify and WooCommerce, only to carry out actions you set up (creating or updating listings).
- Service providers that run the Service for us: hosting and database (currently Railway, in the United States), payment processing, and email. They may use your information only to provide their services to us.
- Authorities or others when the law requires it, or to protect our rights, our customers or the public.
- A buyer of our business, if SyncMesa is sold or merged, under the same protections.
4. International transfers
SyncMesa is operated from the United States, and your information is stored there. If you use the Service from another country, your information will be transferred to and processed in the United States.
5. How long we keep it
- Account, settings and listing data: while your account is active, and up to 30 days after you close it.
- Marketplace tokens: deleted when you disconnect the platform or close your account. If your subscription ends, we keep your eBay authorisation only until we have ended the listings managed through SyncMesa (see our Terms), then delete it.
- Trial records (an anonymous fingerprint of the card used for a trial, provided by our payment processor): kept to enforce one trial per customer.
- Support chat messages: while your account is active, and up to 30 days after you close it. They are read by SyncMesa and our support agents, and a short copy may be sent to our own phone-notification service (such as Telegram or Slack) so we can answer quickly.
- Logs: usually up to 90 days.
- Billing and Terms-acceptance records: as long as tax, accounting and contract law requires.
6. Security
We use encrypted connections (HTTPS), store passwords only as one-way hashes, restrict access to our systems, and store marketplace tokens on our servers and in your own browser's storage, where the dashboard needs them. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.
7. Your choices and rights
- See, correct or export your information from your account, or by contacting us.
- Disconnect any marketplace at any time, in SyncMesa or in the marketplace's own settings.
- Close your account and ask us to delete your information.
- Unsubscribe from non-essential emails.
Depending on where you live (for example the EU, the UK, California or Morocco), you may have further rights, such as objecting to processing or complaining to a data-protection authority. Contact support@syncmesa.com to use any of these rights; we will reply within 30 days.
8. Cookies
We use one essential cookie to keep you signed in, and essential storage in your browser to remember your settings. We also remember, for up to 60 days, how you first found SyncMesa (for example the ad, post or partner link you clicked) so we know which channels work and can pay partners who refer customers.
Our website and sign-up pages may use measurement tags from advertising platforms (Meta, Google and TikTok). They tell those platforms that someone visited, signed up or started a trial, so we can measure and improve our ads. These platforms process this information under their own privacy policies. You can limit this with your browser's tracking protection, an ad blocker, or the ad settings in your Meta, Google and TikTok accounts.
9. Children
The Service is for adults running a business. We do not knowingly collect information from anyone under 18.
10. Changes
We will post changes here and update the effective date. For material changes, we will notify you by email or in the dashboard before they take effect.