Terms of Service
Effective date: November 10, 2026
These Terms of Service ("Terms") are an agreement between you and Soleil Creations LLC, a Florida limited liability company ("SyncMesa", "we", "us"). They govern your use of the SyncMesa website at https://syncmesa.com, the SyncMesa dashboard, the SyncMesa browser extension and the SyncMesa mobile app (together, the "Service"). By creating an account or using the Service, you accept these Terms. If you use the Service for a business, you accept them on that business's behalf and confirm you have authority to do so.
1. What SyncMesa is
1.1 SyncMesa is software that helps you create and update your own listings on third-party marketplaces and stores, such as eBay, Shopify and WooCommerce, using product information from suppliers that you choose.
1.2 Parts of the Service run on your own computer or phone, in the SyncMesa browser extension or app. They load supplier pages in your own browser, using your own internet connection and accounts, and send the product data to your SyncMesa account. Price and stock syncing for suppliers that cannot be read from our servers (currently Amazon and WebstaurantStore) only happens while the extension (with Chrome open) or the app is running on at least one of your devices. While neither is running, those listings are not updated, and you remain responsible for their prices and availability. Syncing uses your device's internet data.
1.3 SyncMesa is a tool. We do not buy, sell, stock or ship any product, we are not a party to any sale you make, and we do not choose what you list.
2. Eligibility and accounts
2.1 You must be at least 18 and able to enter a binding contract.
2.2 You must give accurate account information and keep your login secure. You are responsible for everything done through your account, including by anyone you let use it.
2.3 You connect your own marketplace and store accounts to SyncMesa. You may disconnect them at any time, and you may revoke SyncMesa's access from the platform's own settings.
3. Your responsibilities
3.1 You are solely responsible for your listings and your business, including:
- choosing which products to list, and their titles, photos, descriptions, item specifics, prices and quantities;
- having the right to use any photos, text, brand names or logos in your listings;
- making sure every product is genuine, legal, safe, not recalled, and correctly described;
- fulfilling orders, customer service, returns, refunds and disputes;
- all taxes, duties, fees and legal obligations of your business.
3.2 You must follow the rules of every platform and supplier you use with the Service, including their policies on sourcing, dropshipping, intellectual property, counterfeit items, prohibited and restricted items, product safety and automated access. These rules are set by those platforms, not by us, and they can change. It is your responsibility to know and follow them.
3.3 SyncMesa includes optional screening features, such as brand and category blocking, product-safety checks and listing clean-up tools. They are aids only. They do not guarantee that a product or listing is allowed, and they do not replace your own checks.
3.4 You must review prices, quantities and listings that the Service creates or updates. Automated syncing can be delayed, interrupted or wrong, for example when a supplier page changes or cannot be loaded.
4. Acceptable use
You must not use the Service to:
- list counterfeit, stolen, recalled, illegal or unsafe products, or products you are not allowed to sell;
- infringe anyone's intellectual property or privacy rights;
- mislead buyers about a product, its origin, condition or delivery;
- break the law, or any marketplace's or supplier's terms, in a way that could harm others or the Service;
- interfere with, overload, reverse-engineer, resell or copy the Service, or access it by means other than those we provide;
- share your account with people outside your business.
5. Third-party platforms
5.1 The Service works with websites and services we do not control, including eBay, Shopify, WooCommerce, Amazon, AliExpress, CJdropshipping and other supplier sites ("Third-Party Platforms"). Your use of them is governed by your agreements with them.
5.2 Third-Party Platforms may change their websites, rules, APIs or access at any time. They may limit, suspend or close your accounts, hide or remove listings, or restrict tools such as SyncMesa. We are not responsible for any of these actions or their effects on you, and we do not guarantee that any feature will keep working with any Third-Party Platform.
5.3 SyncMesa is not affiliated with, endorsed by or sponsored by any Third-Party Platform. Their names are trademarks of their owners.
6. Plans, fees and payment
6.1 Paid plans are described on our pricing page at https://syncmesa.com. New customers on plans that offer a trial (currently the Beginner and Starter plans) start with a trial: a one-time trial fee is charged at sign-up, and unless you cancel before the trial ends, your plan's subscription price is charged automatically when the trial ends and at the start of each billing period after that. The trial length, fee and plan price are shown before you pay. Plans without a trial are charged their subscription price at sign-up and at the start of each billing period after that. We may change or end trial offers for new sign-ups at any time.
6.2 Subscriptions renew automatically each billing period until cancelled. You can cancel at any time in your account; cancellation takes effect at the end of the current period.
6.3 Fees are charged in advance. Refunds are handled as described in our Refund & Cancellation Policy at https://syncmesa.com/refund, and otherwise only where the law requires it.
6.4 When your subscription ends, your listings are ended. If your subscription ends for any reason, including cancelling during or after a trial, not continuing after a trial, or a payment that fails and is not fixed, you authorise us to end, using the access you gave us, the eBay listings that were created or managed through the Service on your connected accounts. We do this 24 hours after your access ends unless you restart your subscription first. Ended listings are not restored. We may apply the same to other connected platforms. If you remove our access to your account before then, those listings may stay live without syncing, and you are fully responsible for them.
6.5 One trial per customer. Trials are limited to one per person, payment card, email address and marketplace store. If we detect a repeat trial, it ends and the plan price is charged immediately. We may suspend or close accounts created to obtain repeat trials or otherwise abuse the Service.
6.6 We may change prices with at least 30 days' notice. A change applies from your next billing period after the notice.
6.7 Fees do not include taxes. You are responsible for any taxes that apply, other than taxes on our income.
6.8 Lazy Speedy points. One point is one Lazy Speedy run, which imports up to 25 products from one page link. Each plan includes points every calendar month (Beginner 4, Starter 10, Intermediate 20, Pro 50). Unused included points do not carry over. Extra points can be bought in packs; bought points do not expire while your account is open, are not refundable once used, and are lost if your account is closed. A run that imports no products gives its point back. Points have no cash value and cannot be transferred.
6.9 Partner program. If you joined through a partner's link, that partner may receive a commission from your payments. This does not change your price.
7. Your data
7.1 You keep ownership of your data: your product information, listings, settings and account data.
7.2 You give us permission to store, process and transmit your data only as needed to provide, secure and improve the Service. Our Privacy Policy explains how we handle personal information.
7.3 You are responsible for having the right to any data you put into the Service.
8. Our intellectual property
8.1 The Service, including its software, design and documentation, belongs to us and our licensors.
8.2 While you comply with these Terms, we give you a limited, non-exclusive, non-transferable right to use the Service for your own business. You may not copy, modify, distribute, sell or sublicense it.
8.3 If you send us feedback or suggestions, we may use them without any obligation to you.
9. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement, to the fullest extent the law allows.
9.1 Sync schedule and price or stock differences. Each listing is synced at most once every 7 days, and only while the parts of the Service it depends on are running (see section 1.2). Suppliers can change prices, stock, shipping costs or product details at any time, so your listings may show a price, stock level or other detail that differs from the supplier's until the next successful sync, or longer if a sync fails or is delayed. You are responsible for checking the supplier's current price, stock and terms before you accept, buy or fulfil an order, and for any loss, cancelled order, negative feedback or marketplace action caused by such a difference.
In particular, we do not promise that:
- the Service will be uninterrupted, error-free or secure;
- prices, stock levels or other data synced by the Service will be accurate or current;
- your listings will comply with any platform's rules, or that your marketplace accounts will not be limited, suspended or closed;
- you will make sales or profits.
10. Limitation of liability
10.1 To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, sales, data, goodwill, or for any suspension, restriction or closure of a marketplace or supplier account, however caused, even if we were told they were possible.
10.2 To the fullest extent the law allows, our total liability for all claims relating to the Service is limited to the amount you paid us in the three (3) months before the event giving rise to the claim, or US$100 if you paid nothing.
10.3 Some jurisdictions do not allow some of these limits. In those places, our liability is limited to the smallest amount the law permits.
11. Indemnity
You agree to defend, indemnify and hold harmless Soleil Creations LLC and its owners, staff and contractors from any claims, losses, damages, fines, costs and expenses (including reasonable legal fees) arising from:
- your listings, products, sales or business;
- your breach of these Terms or of any Third-Party Platform's rules;
- your infringement of anyone's rights, including intellectual property rights;
- your violation of any law.
12. Suspension and termination
12.1 You may stop using the Service and close your account at any time.
12.2 We may suspend or end your access, with or without notice, if you breach these Terms, if your use creates legal or platform risk for us or other customers, if you do not pay, or if a Third-Party Platform requires it.
12.3 When your account ends, your right to use the Service ends. Sections 3, 5, 7.3, 8, 9, 10, 11, 14 and 15 continue to apply. We may delete your data 30 days after your account ends, unless the law requires us to keep it.
13. Changes to the Service and these Terms
13.1 We may change, add or remove features of the Service at any time.
13.2 We may update these Terms. For material changes we will notify you by email or in the dashboard at least 14 days before they take effect. If you keep using the Service after that, you accept the new Terms; if you do not agree, you may cancel.
14. Governing law and disputes
14.1 These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules.
14.2 Before starting any formal dispute, you agree to contact us at support@syncmesa.com and try to resolve it informally for at least 30 days.
14.3 Any dispute that is not resolved informally will be decided by the state or federal courts located in Florida, and you and we consent to their jurisdiction. Either party may bring a qualifying claim in small-claims court instead.
14.4 Claims must be brought individually, not as part of a class or representative action, to the extent the law allows.
15. General
15.1 These Terms and the Privacy Policy are the whole agreement between you and us about the Service.
15.2 If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part is limited to the minimum extent needed.
15.3 Our failure to enforce a right is not a waiver of it.
15.4 You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.
15.5 Neither party is liable for delays caused by events beyond its reasonable control, including outages or changes at Third-Party Platforms.
15.6 Contact: Soleil Creations LLC, support@syncmesa.com.